Telephony Services to Suit
Amplefuture provides a variety of services which can be tailored to specific needs:
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Scale with Automated Call Handling
Amplefuture provides customised automated programs which interact with callers by voice or telephone keypad for services such as event information lines, cinema and theatre listings, competition or voting lines, brochure and product ordering or payment processing.
Amplefuture's automated services answer every call and also process and record it – so no opportunity is missed. Amplefuture's services can augment existing call handling capabilities, deal with overflow or incoming call peaks or can replace existing live services entirely.
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What's Going On? Real–Time Data Review Made Easy
Amplefuture provides several ways to access data about the success of Premium Rate IVR campaigns.
–Online:
Amplefuture can provide a secure web log-in to view caller statistics online or download them into the company MIS system. You can dial into our system and take your information directly (a choice offering total autonomy), or we can send audio files to suit your needs. Alternatively, we can offer a full transcription facility providing you with hard data in the format you require.–Telephone:
Vital real time information can also be accessed by telephone. The caller rings the number, adds ID and enters a user PIN code before listening to the statistics. This is particularly useful for TV and Radio companies where real–time reports are essential or where staff need remote access to the web.
Case in Point – Call Studio
A television station offers viewers the opportunity to enter a competition by phoning, sending a text or entering online. The television show producer can view responses in real–time via a web–based administration screen which has options to change the billing rates, audio script prompts and other features to suit the particular competition. If viewer calls are low, the producer can see it immediately and increase the prize amounts or make other changes to boost traffic. Viewers phoning in are guided through automated prompts and can receive notification via text if they win.
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Call Statistics That Delve into the Details
Caller statistics can be analysed online or from regular reports submitted in an agreed format. Amplefuture's reports are ideal for campaign tracking and can offer information on the number and duration of calls, the time of day they are received and the effect of advertising or DRTV campaigns on incoming call numbers. There are also call origin reports to assess geographical response and end–of–campaign reports. All are sent in a format to suit specific needs.
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Voice Telephony Billing Options
Amplefuture can provide a range of premium rate numbers on any tariff authorised by ICSTIS. The number ranges can also be adult if required by the service. Amplefuture also provides detailed billing reports for each service provided.
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Get Covered: Compliance & Monitoring
Premium rate services are regulated on behalf of OFCOM by ICSTIS. Amplefuture has an excellent reputation in the industry for compliance and monitoring procedures. Ultimately, the marketing company is responsible for ensuring overall compliance with ICSTIS in relation to the specific promotion and operation of the service, but subject to contract Amplefuture can assist by providing call monitoring services. Amplefuture's call monitors are trained to the highest industry standards and their activities are controlled through a monitoring programme that records their actions and ensures there is an audit trail and full accountability.